Nedbank sends me these meaningless SMSs about the overdraft on an account. I follow up for 2 weeks unsuccessfully through all the available channels (branches, call centres, relationship manager) and give up. Next I get a threatening call from a senior risk manager at Pretoria head office. My overdraft will be taken away and possibly my account closed if I do not make a deposit. The overdraft amount is covered 30 times over by cash deposits held by Nedbank. I responded to the message in writing and received a response followed by a telephone call the following day by the Nedbank Regional Manager who said "who the are you - I am xxx and your overdraft will be taken away, if you do not make a deposit" I was very upset and told him so and I communicated my displeasure about such communication style through the banking online channels. I requested an apology from Nedbank. Today a senior call centre agent phones in connection with my case saying "the appropriate measures were taken in response to my complaint. Can they close my complaint file now? " I would have expected someone in Nedbank management to say "we value your support. We apologise for the the bad communication.
0 comments