On the 11 February 2013 i contacted Multiply to upgrade my wife's Virgin active membership to premium from 1 March 2013. Megan confirmed the above with a phone call to Momentum in which they confirmed the upgrade..Sadly I was not surprised that when my wife tried to access the Claremont gym she was denied as she was told she is only a member at Wembley.
Next issue - we filled out the 'healthsaver contribution form' on the 18th February 2013 to stop making contributions to the healthsaver with immediate effect. Suprise! my account was debited in March. The fax was successfully sent to the fax number on the form. Megan has the confirmation to prove it. Yet momentum claim that they never received the fax. So we have to redo the entire process over! Megan also sent through a claim in January, its March and she still has not been allocated the points owed to her... if you dont follow up with Momentum you will never receive what is owed to you and your account will just keep getting debited even though you followed their admin procedure. Nothing gets done the the first time around.
I am one complaint away from going back to Discovery where I never had problems!
(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)
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