I VISITED THE PHOENIX BRANCH ON 18/03/2013 - WAITED 20 / 30 MINUTES WAS NOT ATTENDED TO, A MANAGER LIKE LADY WALKS OUTS AND QUERIES THE REASON FOR PPLS WAITING (WAS A WAIST OF TIME SHE DID NOTHING) WAS NOT HELP @ALL - AN OLD LADY HAD A QUERY ABOUT FUNDS COMING OUT OF HER ACCOUNT AND THIS LADY SAID SHE WILL NEED TO COME BACK WITH HER ID AND CARD / SINCE WHEN IS THE CARD NEEDED WHEN YOU HAVE YOUR ID. SHE DID NT BOTHER ASKING THE REASON FOR MY VISIT SO I LEFT AND DEPOSITED FUNDS INTO MY ACCOUNT.
THE NEXT DAY 19/03/2013 I CALLED THE CALL CENTRE FOR FUNDS TO BE TRANSFERRED INTO MY ACCOUNT FROM SAVINGS AND ASKED TO OPEN A SAVING ACCOUNT, HE SAID HE WILL GET SOMEONE TO CALL ME @4 AND STILL WAS NOT CALLED. ALL I WANTED TO WAS OPEN A FIXED SAVINGS ACCOUNT DID NT THINK THAT THIS WILL BE SO HARD TO DO.
THE STAFF OF NED BANK NEED TOP CATCH A WAKE UP - IF THEY CAN NOT DO THEIR JOBS THEY SHOULD NOT BE WORKING THERE AND WAISTING OTHER PEOPLES TIME.
I NEED TO BE CLOSING THE ACCOUNT I HAVE AND LOOK TO MOVING BANKS 4 A BETTER SERVICE
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