I VISITED THE FNB LENASIA BRANCH ON TUESDAY 12 MARCH 2013 AT AROUND 12:24 INTENDING TO USE THE ATM THAT ARE LOCATED WITHIN THE BANK ITSELF, I USED THE FIRST ATM AND I GOT A RECEIPT STATING "WE ARE UNABLE TO HELP YOU NOW. PLEASE TRY ANOTHER FNB ATM OR CONTACT THE NEAREST FNB BRANCH FOR ASSISTANCE."
THERE WAS A GENTLEMEN DRESSED AS FNB STAFF "FORMAL DRESSING, SUIT JACKET" WHO ADVISED ME TO USE THE NEXT ATM AND THE SAME ERROR OCCURED, I NOTIOCED HE TRIED LOOKING IN TO THE KEYPAD, SO I TRIED BLOCKING THE KEYPAD, AS I THEN USED THE NEXT MACHINE AND IT ACCEPTED MY PIN, THE BLACK MALE PRESSED THE BUTTON OF BALANCE ENQUIRY, THATS WHEN I GOT SUSPICIOUS, HE THEN TOLD ME TO PRESS WITHDRAW AND MONEY WILL COME OUT, SO I CANCELLED AND WENT TO THE FIRST VISIBLE STAFF MEMBER .
I EXPLAINED TO HIM AND BY THEN THE GUY WAS GONE, I REQUESTED TO SEE THE MANAGER OR VIDEO FOOTAGE, THE MANAGER CAME AND IT WAS LIKE USSUAL TO THEM, THEN SHE BROUGHT SOME OTHER GUY AND IT WAS SO CALM FOR THEM, . AS I HEARD OTHER STAFF TALKING, THIS MAN IS KNOWN TO BE HANGING AROUND AT THE ATM . I ASKED THE MANAGER "IF ITS ALLOWED FOR PEOPLE TO LOITER AND SHE SAID ITS A PUBLIC PLACE " STAY FNB & NO SECURITY
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