Capitec is running their customer's accounts like the mafia. My wife went to their Cresta branch yesterday to have unauthorised debit orders reversed but was told they have a policy stating they cant. This is a lot of rubbish as I called my bank & they were able to do it TELEPHONICALLY. My wife spend a whole two hours at the branch, produced documents as requested, but they could still not help. So much for changing the way you bank, but still operating & treating customers as if it's the 80's. If a customer want a debit order reversed on his/her account, by law they are entitled to... Please get that in your stupid CAPITEC brains & stupid policies. I have told my wife to close her account & change to one of the more customer orientated banks who know that their policies should not disadvantage customers. GET MY WIFE'S MONEY BACK IN HER ACCOUNT IMMEDIATELY!!!
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