I opened a business bank account through the on line application link on the FNB website on the 25th January 2013. Since that application, I have had such poor service from FNB that I am considering moving my personal bank accounts.
It started with the delivery of the business cheque cards, which still now we are waiting for one out of the 4. Having phoned the couriers numerous times to explain that there are various partners they have still not delivered the last one.
The largest issue however, is being able to transact on-line. FNB sent me a e-card to use, and when it wouldn't' work, I was informed by the Centre of Excellence (0860 263 362), that I needed to go into the branch. I duly did so on Friday the 22 February 2013, and was informed by the enquiries consultant that I was never supposed to have been given the ecard. She then called the on-line business people, who informed her they would call within 48 hours. Its 72 hours later, and I'm still waiting. My reference is 2013222-5897. If I haven't heard anything by Friday the 1st March I will be opening an account else where. The service and attitude has been shocking.
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