Dial Direct Insurance
Vast difference between quote, CE

Hi

My car is currently insured with Dial Direct, and I have been a client since 2007.

I want to update my vehicle model, so have gone onto the website for a cost estimate (details below)

reference: # DIA13B023470
Total Monthly Premium: R 509.76
BMW 116I (F20) BMW 116I (F20) 5DR 2013 model

However, when a consultant called me back, and asked me practically the same set of questions, the quotation jumped to almost R800.

This is a massive discrepancy between the cost estimate and the actual quotation, so feels like you're misleading customers.

Also, a month ago, I accidentally locked my keys into the car. I paid the locksmith and he advised that Dial Direct will reimburse the cost, as they have done so for previous customers. I have submitted feedback in this regard via your website, but have had no response, and no compensation as yet.

Very bad customer service!