I have incorrectly paid for electricity into Prepaid24's Nedbank account from my account with another bank.
They managed to track down the transaction and provided me with the token. No problem for them.
Their Online Support chat function is very effective and their representatives really want to help resolving issues.
I have not seen this level of customer service in a long long time. Most other companies can learn from these guys!
Specifically thank you to Abby, and the person that assisted me on Friday 22/2/2012 as well.
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