This week I entered the bank having to institute a stop order for an old policy and creating another for the new policy. As I entered I noticed very long queues and I was hesistant as to whether I should wait it out or come back later. Within ONLY 15 seconds of me being inside the Bank, a pleasant caucasion lady with dark brown hair approached me and asked if she could help me. I told her that I needed to see someone about doing a stop order. She said I could either queue at the very long queue but then immediately afterwards asked whether I don't by any chance do internet banking, which I do; and informed me that I could do it on the fnb website. I was very happy to hear that as I had been told by others that I had to go to the bank itself to do that sort of thing. She saved me so much time and did so with a huge smile and a super attitude - something that is so hard to find as of yet. I have been in other banks for business and have not noted this sort of attitude or service. It truly is something such people should be rewarded for and I am so sorry now I did not take note of her name. FNB really aims to to ask "How can we help you" and acts in accordance. THANK YOU!
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