A new account was opened for my domestic helper later last year in 2012. I had gone with her to the bank and told the consultant she lives at my place and therefore will not have a municipality account in her name. They accepted this and the account was opened. Last week my domestic tried to withdraw money and she couldn't. Going to the bank this morning, she was told that she needs FICA documents. I called her as she was in the bank after getting a message from her and she handed the phone to a consultant at enquiries. when speaking to this consultant, he said to me that she needs FICA documents again. I asked him why it was accepted in the first place a few months back and he said that there was a fire at the FICA registration office and that documents were destroyed. Now why is the fact that ABSA cannot look after documents become my problem? Why were documents not scanned in the first place so that it wouldn't matter what happened to the paper, you would have the documents. Your lack of planning and foresight is an inconvenience to me as I now have to go through the whole process again. When are you going to get your service level where it should be. Get your act together ABSA!
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