I opened a new cheque account in December 2012. I submitted my documents for FICA. On Tuesday 29 January 2013, i tried to do an EFT via internet banking, from my cheque account to a beneficiary. I got an error message "Not identified and verified". When i logged off, there was a message about a technical error on the website. So i tried a few more times throughout the day, and got the same error. Finally i phoned the internet banking call center, and was told that the problem was due to a FICA issue on my account. I then rushed after work to the Sandton City branch. The consultant confirmed that there was a FICA issue on my account. He took copies of my documents again, so they could be re-submitted for FICA. He lifted the hold on my account so that i could do my internet transfer. The beneficiary was waiting urgently for payment. The question i have is: Why did ABSA not notify me that the original FICA application was rejected, and that i needed to come in and sort out the problem? The time, effort and inconvenience to myself could have been avoided. Clearly the correct checks and balances are not in place.
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