I spoke an Ebucks call centre agent, and I think more intelligence and personality resides in a lump of rock, than does in this woman. I asked her a simple question - over which six months my average earn was calculated, and she replies "since the start of your account". I explained to her that my account started over 3 years ago, and asked her again over which six months the average was calculated. She repeated her same absurd answer. She obviously didn't even understand what an average is. The supervisor I spoke to next was slightly more helpful - I first had to answer his seemingly unrelated questions, before he answered my simple question.
As for attitude, there was a huge difference between the agent and the supervisor though. The agent was arrogant and didn't even want to listen to my question. She was bordering on rude. There was a long period during which the line just went silent on the other end - perhaps she was hoping I'd hang up. At least the supervisor was friendly and gave the impression he wanted to help.
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