Good Day, I opened my FNB account - 4 months back. I did a change of address in the bank, from 4 Milner Way Vanderbijlpark to 30 Christiaan Beyers st. Sasolburg. I send a e-mail yesterday to enquire about my ebucks card. FNB ebucks did not even replay to my e-mail. I had to phone FNB this morning again just to find out that FNB is so incompetent that they send my FNB ebucks cards to my previous address. Now the person I spoke to informed me that I need to go into my branch to cancelled my ebucks card and to request a new one. Now this I will not do. It is not my problem if FNB is so incompetent to wrongly send my ebucks card to the wrong address. Now this is how it is going to work. I want my new ebucks card to be send to my address as per your system, 30 Christiaan Beyers street Sasolburg. I want my card before the 10 July 2013. I will not wait another 3 to 4 months for my ebucks card. I also want a apologies letter that state that FNB apologies for all the inconvenience. PLEASE NOTE: I WILL NOT GO TO MY BRANCH FOR THIS TO BE SETTLED. AS YOU CAN NOT DO YOUR WORK, YOU WILL SORT THIS PROBLEM OUT!!!
(Supplier name changed from First National Bank to Ebucks by Hellopeter.com)
0 comments