Eagerly anticipating FNB's "How can we help you? "
I've applied for a smart device more than a few weeks ago, and was contacted by one of the consultants from the particular department, stating that my application has been APPROVED on the 4th of March. After the whole telephonic briefing and understanding the terms and conditions and was told the courier entity would call me within ten working days to confirm delivery address and time etc. I received an sms with a reference number shortly after that.
On the 13th of March I sent a request via online banking and was emailed the 14th that my request will be sent to the appropriate department.
I went to one of the branches on the 15th of March where I spoke to a consultant and quoted my reference numbers, who said that the courier entity would contact me 24-48 hours later.
It's now more than 192 hours later and I've not been contacted by any consultant of FNB or a courier entity.
I'm appalled by the poor service delivery of FNB and their staff.
This is NOT what good service delivery is.
Is this the way you're helping a client?
Please live up to "How can we help you? "
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