After months of battling to get my account upgraded a new card was finally delivered to me in Europe 6 days ago
I emailed Gayle Bates at Nedbanks Executive Service Support asking her to ensure that the new card was activated and would work.
I am still waiting for her to answer
On Sunday the new card was declined no less than three times. I emailed Mrs Bates again
I also emailed the the person working with my account and the Gardens branch manager
None of them replied
Yesterday I made an international call to the Executive Service Team Manager. She wasnt available
I was promised she would call back. She didnt
I then called the branch. After insisting that I wanted to speak to the manager I got put through to someone else
I again asked to speak to the manager. I then got transferred to sales
The gentleman there - Mario took my number, checked with card division and called me back
I was told the instructions sent with the card were incorrect. I was told to try again
I presented my card at a store only to have it declined
I tried online shopping - again it was declined
What will it take to sort this out?
Why are management so scared to speak to customers with problems?
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