I received a phonecall from and fnb consultant who assisted me with my change of address and she informed me that my lease had not scanned properly and requested that i email it to her which I did. this afternnon while trying to make a purchase all my cards were being declined and i went to the atm to try and withdraw money and which i point the slip from the atm informs that my account has been frozen. I call the call centre and i am told that my account has been frozen because i need to submit my PROOF OF RESIDENCE and ID (which was not mentioned in the initial conversation). I informed the consultant that i had done this already and she told me there was nothing she could do. My biggest concern FNB is that you can just freeze someone's account with absolutely no notification. What if I had an emergency that required cash immediately??? At the time of discovering all this I was in a mall, what if i did not have any cash to pay the parking fee??? What if i did not have airtime to be able to call and find out what is going on??? I think it is very irresponsible to just freeze someone's account; no convenient services in the world are good enough to justify such shocking behaviour!!
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