On 2nd November my staff member opened an account at the Randburg branch. She deposited money into the account and has been using the account since. On Saturday 16 November she tried to purchase with her card and discovered that her card was frozen. She visited the FNB branch in Diepsloot and was told she had to go to the Randburg branch. When she took time off work to visit FNB Randburg today she was told that her proof of residence was expired and her account was frozen until she provided them with a new one. How can FNB possibly freeze a persons money when the admin fault was theirs to begin with and they should never have opened the account in the first place. Now FNB wants her to run to and from Diepsloot and Randburg with a new proof of residence but will not allow her access to her funds to pay for the taxi fare to do so. Would the correct procedure not have been to contact her first, give her the opportunity to provide the new details and then to freeze the account if she failed to produce the proof of residence. How can we help u? Don't make a poor woman struggle without money for days because of an admin error on your side... And Randburg doesnt answer their phones!
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