I insured my Samsung S2 with CallSure last year 2012. This year in December I lost my phone and did everything required. When I phoned Callsure they told me all Procedures required. Which I did. Not once did the call centre agents inform me that my policy lapsed in January. I paid excess fee of R608, 10 as required and still no one said anything. I was dealing with Linda Mphahlele who always CC [Email Removed] on all emails. A few days later when called again Prudence Tukula told me that my policy lapsed in January.
How does my policy lapse and Callsure doesn't send me an sms or letter to this effect? This is unfair business practice. Now I am stuck without a phone while I was given the impression that I am covered. CallSure has given me the worsst service ever.
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