I am utterly disgusted with the manner my girlfriend was treated on the 24 December 2013.I sent her Instant Money when she went to collect the was technical error. She then went inside the bank only to be told by the enquiries consultant that sorry maam we had lots and lots of these complaints today regarding Instant Money, she must go home the money will reflect the following day. How dare she give her incorrect information why she did not log a fault with Gijima and give her reference number? I will take this matter up based on the fact that your staff failed to fullfil her duties as stipulated on section 9.3.4 and 9.3.5 of the Code of Banking Practise. I will take this matter up with the Ombudsman for Banking Services.
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