I had signed up for Liberty rewards program in November 2013 and the first debit order amount of R129 was debited to my account at the end November.
On the 2 December 2013 I received notification of the 15% subscription annual increase
I have paid only 1 instalment and the instalment will increase in 30 days.
I contacted the call centre on the 3 December and the consultant was incapable of handling my telephone query and requested that I send an email which I did immediately. The auto reply email response stated that they will respond in 48 hours.
I had followed up on the 11 Dec when I received no response. I then sent a request to cancel the membership on the 27 Dec with the original complaint email attached and within 12 minutes of their operating hours (8:12am), I received an email from Liberty confirming that my membership will be cancelled and I will need to provide 30 day notice.
It seems that the back office prefer to cancel memberships and loose customers rather than to deal with customer complaints.
I want the membership cancelled and my full subscriptions returned to me as I had not made use of their benefits.
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