Last week Thursday I transferred an amount of R300 from my Capitec Acc to another Capitec Acc, not knowing that the acc i was send money to was dormant, reason for me not knowing Capitec did not send any notifications about that. Now the person I transferred money for can't withdraw the money. They ask the person to reopen the acc and the need proof of resident and the person doesn't work anymore & she doesn't have prof of residents.
They told the person to ask me to go to the branch and get a refund cause the person is not going to be able to open that acc cause she doesn't have proof of resident. Went to bara branch and they told me they can not transfer back my money cause it's already transferred.
For sake the person is not going to open the acc, So what's going to happen to my money?
I'm using Capitec for my saving and I transfer lot of money into that acc, after this I'm not going to be doing business with your lazy company with stupid staff members. I want my money reversed.