FNB BROKER MOVED MY POLICY (SUPPOSEDLY JUST THE ADMINISTRATION BY FNB INSURER PROCESSING SERVICES PTY LTD) WITHOUT MY PERMISSION TO THE HOLLARD INSURER'S ADMINISTRATOR EXILITI.
POLICY DETAILS INCOMPLETE, THE BROKER, THE INSURER, THE UNDERWRITER AND THE ADMINISTRATOR ALL BLAME EACH OTHER FOR POOR SERVICE.RESULTED IN A FOUR WAY CONFERENCE CALL WITH ALL BLAMING EACH OTHER AND REFUSING TO ACCEPT RESPONSIBILITY. DESPITE PASSING ON MY CONTACT DETAILS (THEY ALSO HAVE MY POLICY DETAILS!) TO ALL FOUR HAVE NOT HEARD FROM FNB INSURANCE, HOLLARD OR EXILITI
CLOSING MY BANK ACCOUNT AND MOVING MY POLICY.
WILL NOT DEAL WITH SHODDY BROKING, UNDERWRITING AND ADMINISTRATION LIKE THIS.
ADVISE ALL TO AVOID.
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