For the last 3 months I have been using my internet banking with no problems whatsoever as I pay all my accounts online. Log onto my internet banking profile this morning to do my payments and my app on my phone asks me for an activation code. Bare in mind that my app has not been deleted or re-installed at all. Call the call centre only to be told that I will need to visit a branch for it to be linked to me. I have certain dates by which these accounts need to be paid and I am unable to visit a branch. The fault obviously with the bank. Who will be held responsible for the interest added to accounts because I am unable to make my payments. Surely there is a better way of doing this as I will be the one coming out with the short end of the stick. Why can this not be done telephonically, the bank has all my details they can do a security check and verify my details and get this done because who knows when I will be able to visit a branch.
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