Good Morning
I previously logged a complaint with regard to my Gym membership changeover since I joined Multiply in Jan 2013. My complaint was logged on the 7th Jan 2013 and I received feedback that it would be resolved.
I have since then not received any feedback with regard to the changeover (since I was previously on Vitality and joined Multiply because of the termination of service with Bankmed).
I have tried to contact Virgin Active, who always indicate that Momentum are supposed to supply them with my details and since they do not have it, they cannot process anything on their side.
I have sent emails to [Email Removed] since I do not often have time to speak on the phone.
My email dated 22nd Jan 2013 has still not been responded to.
This means that I still cannot get make use of the Gym benefit or collect points?
Since this was not processed, I believe that I would also have not received the refund required from Virgin Active etc.
Kind Regards
Yudesh
083 299 2700
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