I am now at wits end. I have migrated to Bankmed and activated my multiply benefits at the beginning of January. Since than, I have begged, phoned, visited the gyms, called both Virgin active and multiply's call centres several times and am still unable to get my gym membership reinstated.
I am at a loss as to why the process of conversion is so challenging to all parties involved. Ironically enough they say that I have to attend 36 times per year, yet am not even able to get it activated, so lets forget about even trying to attend gym.
After several phone calls to the virgin active call centre which I was told I had to do by Multiply, they are now unable to activate my membership as I am still reflecting as inactive.
I honestly do not know what to do and no one is willing to help apart from blaming either Momentum, Virgin active, or vitality. Finger pointing is the most efficient way of resolving these issues.
(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)
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