I called into standard bank after having deductions on a policy i cancelled in the beginning of the year, standard bank told me i needed to speak to the standard bank funeral plan department, i got through t a gentleman by the name of Nqaba i called in on Wednesday or Tuesday, i ended the call at 12.03pm after 14 minutes Nqaba admitted it was an error and standard bank should not have debited my account because i do not have an active funeral policy, they had been deducted my account since July and there had been one fee for a bounced debit order, he assured me my money would be returned between 7 to 14 working days from then, i told him it was ridiculous since it was their mistake and they had no right to debit my account, he put me on hold and came back saying he made this urgent and the matter will be resolved and my money will be paid back in 3 working days. Today i call in someone answers the phone and says nothing. for 4 MINUTES of holding repeatedly saying hello when i could here people laughing and telling jokes A VERY RUDE Thandeka answers the phone, i ask her whats going on there since ive been holding for 4 Minutes and she in the rudest tone apologizes sarcastically
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