It is very regretful that I have had to reach the point of having to draft an official complaint but this is really not how I expected the Private Suite to be.
My story goes as follows:
I logged into my online banking on the 25th of August and noticed that I was now eligible to upgrade from Premier to Private banking. I read a bit about what it entails and decided that it looked like a good idea. I proceeded and I received the notification below letting me know that my account has been upgraded. The notification stated that my Private Banker would:
o Contact you within three to five business days to introduce themselves to you, as well as provide you with contact details for future service requirements.
o Confirm the status of your accounts and cards as well as arrange any additional assistance you may need, etc...
None of the above has happened to date. It's been over a month. I called on the 11th September, and I was promised I would be contacted. That didn't happen... I even called this Monday again, and my "Private Banker" has still not contacted me, even after an email from the private suite lady to my "Private Banker" to contact me.
Really disappointing.
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