I have been with FNB for 20yrs and was recently rejected a home loan due to the most ridiculous excuses I have heard in my life. The decision to reject was communicated to me by a guys called Sello Raphela on 4 October and I requested a formal letter of rejection as he seemed clueless of what I wanted clarification on. He responded on 7 October with a letter that said nothing to address my concerns and I called him to find him rude and uninformed. I then took the matter up with my premiere banker Laurell who was swift in grasping what I had to say and escalated the matter to a Credit Analyst by the name of Donovan Shayler.
Now this guy is DYNAMITE, he called me this morning to explain the process and requested a few documents to support my case. He responded to me within 20 minutes of getting the response and is keeping me informed step by step. THIS IS WHAT I CALL SERVICE.
What I find strange is Donovan is doing what I requested from Sello for 2 weeks in 20min and to apply common sense to queries i a polite manner.
It is because of guys like:
Donovan
Laurell
Theo (fourways branch)
Nomvuzo (Premier banking)
That we continue banking with FNB.
AMAZING WORK GUYS.
Thanks
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