On 30 August 2013 I received an email from FNB device insurance indicating a premium escalation of 65.7% on a cellphone insurance poicy only about 2 months old with no claim history.
I queried this on 3 September 2013.
After receiving no response, I queried this again on the 16th of September, this time including the FNB customer care email [Email Removed] requesting feedback
Untill today I have not had any response on this query.
FNB obviously does not want to help or even speak to their customers.
This is exceptionally sad, as I have been a loyal customer for close to 30 years.
Johan
0 comments