Timeline:
16 August 2013
o Discovered a suspicious transaction on my cheque account
o Called Customer Services, spoke with Matshido who advised I speak with Dept
o Spoke with Butshido in Transactional Dept who suspected cheque
o Butshido said she would investigate and get back to me at 5pm that day
o No response from Butshido
17 August 2013
o Called Customer Services, transferred to Charlene Mannus
o Charlene was very curt and did not provide empathetic customer services
o Charlene provided the Reference 6202668 for the log which she said was not cheque, but rather internet
o She blocked my cheque card, ordered a new one and activated limits on my account
o She promised to provide feedback within 3 days as per process
o No response from Charlene
27 August
o Sent email following up
o Received affidavit to complete, returned completed on 27 August
29 August
o Email receipt of affidavit
12 September
o Sent follow up email to [Email Removed], no reply
17 October
o Sent follow up email to [Email Removed] [Email Removed] [Email Removed], no reply
Please resolve and provide feedback
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