First National Bank
FNB Have Failed To Resolve As They Promised To Do

I lodged a complaint with FNB Customer Service Centre about the bad attitude and refusal by Mr D Smith, Manager of Bryanston Branch to make a simple phone call in order to provide me with service on 9th September.

I received the following response:

Hello Dave Shackleton,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to Banking Channels who will contact you and provide feedback.

Your complaint reference is 340275

Kind Regards
Complaints Resolution
Tracey Sonickson

The next day I received a call to say that the matter would be addressed and I would be advised of the action taken within 7 days.

That was 14 days ago.

FNB are not only useless, incompetent and unable to deliver service at Branch level - they appear to have developed this into a core corporate competence at the Customer Service Centre too.

I think it is now time to start looking for a new bank.