I typed my password incorrectly three times over the period of a week (not unusual on websites using different devices with unfamiliar keyboards)
I then tried to reset my password through the online method. (I tried this on three different computers, browsers and connections - Im an experienced internet user)
After typing in all my required details the "continue" button does nothing.
I then called FNB online banking to see if they could reset it for me. The operator then proceeded to walk me through the same process I had just done myself - R70 call. - Still not working.
Then she says I need to send them screen shots of the pages (which contain my ID number, website username, credit card number etc.) - I say "no way im sending that by email" everyone knows email is not secure for that kind of thing.
She speaks to someone in the back and then promptly tells me that I have to send the screen shots or they won't help me. I then ask her who the person is who wants me to do this on unsecured email. She won't tell me who it is that is making this insane request. I keep asking her who the person is and she puts the phone down on me.
I have urgent payments to make. What now?
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