I CALLED FNB SPEEDPOINT 14/12/2012 INFORMING THEM ON SHORT BANKED AMOUNT OF R119.90 FOR 11/12/2012 ON SPEEDPOINT MERCHANT MACHINE.I FAXED THEM EVERYTHING WITH REF NO.3877333 AND TELL TOLD ME I WILL BE PAID THAT MONEY BACK INTO MY ACCOUNT. AFTER 1 WEEK NO MONEY I CALLED AGAIN FAX DOCUMENTS AGAIN, STILL NO MONEY. IN JANUARY HAD ANOHTER SHORT BANKING OF R628.35 CALLED SPEEDPOINT REPORTED IT GOT REF NO. 3895708 AND FAX THROUGH THE SLIPS. AFTER TWO WEEKS I CALLED AGIAN SPOKE TO KENNETH THE SUPERVISOR BECAUSE NOW TWO AMOUNTS ARE OUTSTANDING AND NOT PAID INTO MY BANK ACCOUNT. KENNETH TELLS ME THE ONE AMOUNT R119.90 IS PAID I TOLD HIM I DO NOT HAVE THE MONEY IN MY BANK ACCOUNT. HE TELLS I MUST FAX MY BANK STATEMENT TO SHOW. I FAX AND HE PROMISES BOTH AMOUONT WILL BE PAID TO ME WITHIN 1 DAY. TODAY I CALLED STILL NO MONEY AND KENNETH IS MORE HOPELESS HE CAN'T EVEN REMEMBER MY TRANSACTIONS AND INSISTS THE MONEY IS PAID TO ME. I HAVE SPENT ALMOST R500 WOTH OF CALLS AND FAXING AND ENDLESS AMOUNT OF TIME PHONING THE FNB SPEEDPOINT FOR MY OWN MONEY!!! WHAT NONSENSE IS THIS I PAY FOR THE SERVICE EVERY MONTH AND WHAT HIGH CHAARGES AND THEY TREAT ME LIKE A PIECE . I'M CHANGING OVER TO CAPITEC
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