Nedbank personal loans has been bugging me for payment of arrears in my account - an account that I have prepaid by R2000.00. Apparently I have arrears of R1500.00 that I must pay them but each time I get a call and ask them to go into the account and check if its up-to-date or if I missed installments - the answer would be that the account is not in arrears its just an error on their side! On 13 August I was told yet again that the account is in arrears but when I enquired further, it turned out that the account was in good standing and I was promised that this would be rectified. Today, 14 August, when I called in to get the status update - I was greeted with "your account is in arrears and you need to make arrangements to settle...". After enquiring again and getting the supervisor involved, I was told that the account is up-to-date! this worries me because it has the potential to ruin my credit ratings and record - all this because of incompetent people and service offering. I have been promised yet again by Ntokozo and her supervisor (Ravelle) that this matter will be attended to - but I must put it out there, I AM NOT HOLDING MY BREATH!
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