Nedbank

Hi I'm disgusted in nedbanks service I made three payments for 70000 each on the 1 st of August 2013 My client phoned me to say two of the amounts were reversed out of there account HOW CAN NEDBANK DO THAT WITHOUT MY PERMISSION THAT IS the money has not been reveresed back in my account WHERE IS THE MONEYthis matter better be dealt with as priority and the money BETTER be put back in my clients account TODAY WITH A LETTER OF APOLOGY