I live far north of Pretoria on a game farm with limited communications capabilities and needed to urgently assist someone with a guarantee yesterday and made several calls from 08h30 onwards. At about 12h00 I managed to get thru from your Montana Branch and spoke to Berenice to get a business manager to call me. Instead they called the client I was trying to assist instead of me - this was most unhelpful.
This whole exercise has revealed classic process flaws, lack of capacity and an inability to listen to client requirements. Subsequent calls today have gone unheeded after many minutes of having to hold on and listen to drivel when the call is eventually (and if!) answered - the branch clearly doesnt work between 11h00 and 14h00.
It is therefore easier and cheaper to log a genuine gripe with HelloPeter than deal directly with your organisation..
I am so incensed that I am going to recommend to my international investors that the incubation company account with FNB gets moved as soon as possible. This account is planned to generate a turnover in excess of only R12B over the next year - I am sure because of its small size it will not be missed.
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