On 26 August 2013, after I had to call the call centre because no one bothered to respond to my web query, Ms. Jeanine Martins from FNB Pretoria North visited me to start the process of taking over the accounts of my entire group of Companies. This comprise of 6 different current accounts, a bond, 4 credit cards and a money market account. I have explained the business to her, what we do etc., made her aware of the current year to date turnover for the 2014 financial year (at that date, in excess of R10mil), as well as the expected turnover for the full 2014 financial year (in excess of R25mil). Ms. Martins requested that certain information be sent to her to assess the viability (I assume) of the accounts. This was done within a reasonable period. We have followed up a number of times, Ms Martins was never available, and by the looks of things, she is the only person working in that branch, as no-one else was able to assist.
Nevertheless, I have this morning requested Ms. Martins to stop with the application (I believe FNB hasn't even started with this) because I can't work with incompetent people / service providers.
Maybe FNB should advertise less, and focus on their service.
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