Withdrew from the fund in April. Was told by Previous employer funds will be disbursed into my bank account by End May. An initial call to OM beginning of June, I was told funds will be disbursed accordingly in 1 week. I have since made a number of calls to OM call centre where I have been told by their agents, who could not point out the cause of delay that the matter has been escalated and should expect payment within a week. They have taken more than 2 months to process this transaction and each time I query, I am told its been processed and funds will be in my account shortly. Today I again made the call to OM and this time I was told by Ivan they are still verifying my banking details and matter will be escalated. I should now expect payment next week. I understand OM could be within a specified period in terms of pension disbursement. However my challenge at this point is why are their call centre agents not telling me the truth. I am now inconvenienced as all my plans are on hold indefinitely as a result of this delay and or miscommunication.
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