My geyser burst on the morning of 8 July 2013. I will admit that I received prompt service after contacting the Insurance.By the afternoon the geyser was replaced. The contractor advised that they will report the ceiling and wall damage in the house. A week later I received a call from the agent for me to rate the service. I rated them high but enquired about the ceiling and wall damage. I was told that the call would be reffered to the correct department and that I would receive an sms shortly. To date I have heard nothing. It seems they think their work is done. I am disappointed in the poor service and lack of response. The room is damp and smelly and we can no longer even sleep there. What do we do to get service?
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