First National Bank
Account cancelled with no concent

I tried to apply online for a device and i realised the application was for a new account, i did not want a new account i already have an account, so i called the call centre for them to cancel the account the first lady i spoke to could not cancel the account she put me through to another lady who just cancelled the account but she cancelled the wrong account the account im currently using when i called back to tell her she says she is aware and it was human error and she is sorry, but she cannot reverse her action, in thye meantime im left with no card, cannot access my funds, and she cant get me another card in a reasonable time, she wants me to go que at an fnb branch for a temp card, i dont have time for that as the nearest branch to me Sandton is forever full, i am very disappointed that she could make such a mistake and now is unable to correct it, and she did this without my instruction or consent to cancel the card