AfricaComplaints.com » Business & Finance » Complaint / review: Nedbank - THE INCOMPETENCY CONTINUES @ NEDBANK | #142286

Nedbank
THE INCOMPETENCY CONTINUES @ NEDBANK

I phoned the Nedbank credit card call centre on the 15 June 2013 and I was given a settlement amount of R5064 which I paid on the same date as I was in one of the branch, after making a direct deposit I immediately phoned the card call centre and requested that my account be closed as I no longer need that account.
I was then advised it will take 48 hours for the account to be closed and that a consultant will phone me to confirm credit card closure, I waited for a call until I couldn't wait no more, on Friday the 21st I phoned the call centre and was advised that a consultant was going to call me the same day but no one phoned me, I phoned again on Saturday and once again I was advised that a consultant will call me 1st thing Monday morning, still no call, I then phoned twice on Monday the 24th to request that my card be closed so that I can get a paid-up letter and for the 4rth time I was advised that a consultant was going to call me before end of business and that the matter has been referred to the supervisor? Nedbank played a fool out of me again.
Can someone please intervene as I've had enough of this empty promises from Nedbank.
why must I always get this service???

Date:

Company: Nedbank

Country: South Africa   City: CREDIT CARD DIVISION

Category: Business & Finance

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google