First National Bank
How well does FNB help its clients?

It sadness me to say that for an individual that had only praises for FNB, they have really let me down this time around.

I applied for a smart device last week of April and got a confirmation (complete with Ts&Cs) on the 5th of May and promised delivery of a Samsung S4 within 15 working days.
After waiting for over 20 days without any materialization, I started inquiring about the said device. Well, up to day, I've been tossed and bounced from dept to dept. what's even more frustrating, is that they seem to be a huge disconnect among the channels and no one seems to have access to my right documentation that I recently submitted at the branch and I'm treated like a first time client when I've been with the bank for a long time already! I have to explain myself every time I call or visit a branch over and over again!

Worst still, I cancelled my current cell contract as this deal comes with a cell C call plan. I planned to have the new phone at the beginning of this month and well, it's almost over also! I would like this to be resolved soon as it is really inconveniencing and cost me immensely!