I sent through an application for debt consolidation to Standard Bank Customer Assist on 23 April 2013. I was screened and passed the initial screening phase.By 9 May 2013 I received a draft budget compiled by them and that has been the last communication from the. I have contacted the call center on numerous occasions and they give me an explanation like "your application has been forwarded to a manager for review". The first person I spoke to was Imtiaz - don't remember his surname. The second person was Shane Mhlanga who told me that the manager responsible was Ms Hilda Hadebe but refused to give me her direct contact details. I am shocked at the poor service I have recieved and feel that Standard Bank have failed me.
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