I posted a complaint last month and have NOT progressed. Firstly it was decided that there is no need to talk to me or follow up on the complaint and it was closed. After my response to this email, Mr Sicelo Khoza contacted me but was unable to help and forwarded my complaint higher to Penelope Rabe, After attempts via emails and unanswered phone calls or reply to messages left. I requested via Mr Khoza that this be escalated to her manager. The response to my first email from Raylene Rossouw was "Sorry I in the middle of staff evaluation and unable to respond quickly to your email". I'm sure Ms/Mrs Rossouw and Rabe had scored very low in their evaluation. I even recontacted Mr Khoza to ensure that my complaint was forwarded by him. I can confidently state that both don't know the Code of Ethics or the slogan "moving forward". Where has the personal service gone? It seems service is people hiding behind call centers or their junior staff. As it is not possible to speak to them, not even a contact number on their emails. At least you both know the meaning of "lead by example", as both did nothing. I now believe this is the only way to get a proper response. 3 Months and counting.
0 comments