I sent a complaint my OTP was not updated after the 3rd try. FNB responded asking I send relevant documents. So I sent all, one of which was stating my new contact details.
I got a response stating i should call FNB as they could not reach me. I have no voice messages or miss calls from FNB! I tried to call using two different phones/service providers, the number they supplied and it said the number was not available.
I then sent a email stating they must supply me with a number that works and stop messing me around.
I just got a response now saying "Kindly provide us your contact number in order to assist you further".
I see this as incompetent and poor service, if not simple bad systems and lazy work ethics.
FNB is supposed to be one of the best banks in South Africa but i have got better service from Standard Bank and ABSA in the past few months. They are fast becoming the worst bank in South Africa as far as I see.
I will not stand for this and a automated response to this post is a simple example of there lazy work ethics.
I see it happening as it happened on my last complaint.
All attempts to get my details changed stand at 5 (1 telephonic, 2 in bank, 2 via email).
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