For the THIRD time my debit card was used to run a debit by a merchant without my authority and after the original amount owed was settled
THe problem is when I call FNB - although I have a "Personal Banker" she is powerless to do anything and sits on the phone to her OWN call centre! No one is able to give me the information about why the merchant has run the debit, when it will be attend to or any useful information
I am told it can take upo to 30 days to resolve and the attitude is that I as a customer must just hang in and wait for the Merchant to get back to them
After filling in the forms (TWICE which I had to do the last time this occurred) I still have no information about the R12000 missing
I have asked on numerous occasions for someone I can talk to to complain and all I get a Call centre and website both of which had no effect last time this happened
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