On 21 April I used my FNB Platinum Credit Card to purchase an item costing R1720. Between 17 and 18 May, 28 days later, the amount was debit twice from my account. The PLatinum Card Service desk agent, Jermaine Smith, instructed me to call the Merchant and arrange a reversal. Alternatively, but not recommended, it was suggested that I complete a dispute form. This form requires 17 responses, information I did not have as well as my Credit Card number. At this stage I want to remind FNB that my credit card number is personal and protected information, I will take this up with SARB, as I refuse to divulge my Credit Card number over an unsecure medium.
I have discussed with the Merchant and it turns out that several of their FNB clients were hit with double deductions on that date - clearly an FNB mistake.
I am totally disillusioned (in fact still am from the first of many service disputes with this bank) with FNB - I was left to my own reources to recover from their mistake, I was expected to provide my Credit Card number and FNB stubbornly refuses to treat me like a valued customer.
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