Unauthorized debit orders on my account for the amounts of R122.31 as well as the amount of R286.10 was deducted on the 5th of December 2012 AFTER they received my instalment for november. then my account has been handed over to pholosa as i was not even in arrears!!! This was highly unprofessional behaviour towards a paying client. Further cancellation form which was forwarded to them on the 9th of November 2012, and confirmed that 286.10 that was deducted was for Dec, didnt have a problem with that, now my contract is not canceld due to outstanding refund of 122.31 now whos problem is that. why should i pay that still has not been paid back to me as promised., dont even want to mention that pholosa keep on advising me to sort it out with blue and blue telling me to sort it out with pholosa..thats not service. Airtime was received in January 2013, has been utilized and therefore due and payable end January 2013 i canceled my contract its not my fault, they can take that airtime back. thank you for the service from blue as they realy tries to assist me, as for pholosa they have to really step up their client services.
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