For over 2 months now I have been unable to access my online banking. For almost 2 months I have been in communication with the customer service department, telephonically and on email. I have been advised no less than three times that the matter has been referred to the IT department but have yet to hear from them and am yet to get a resolution. I was asked to send a screen shot of the problem, which I did, and was advised that IT would look into it. 2 weeks later when I followed up, having heard nothing, I was asked to send a screen shot - I had already done this and was by now incredibly frustrated. I have asked no less than three times that this matter be referred to a senior staff member as clearly the current consultant is unable to help me. To no avail. This is pathetic service. And now, my PIN number has been locked, so I am unable to even TRY to login and see if the problem has been resolved. I am beyond frustrated and, getting no resolution on it whatsoever, see no other option but to switch credit providers from Virgin Money to FNB. Very disappointing Virgin Money, since I usually sing your praises to all and sundry...
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