On 6 May 2013 I lodged a relatively simple query with FNB's alleged 'Premier Banking Division' through its website regarding my home loan. The response I received the next day from one of the assistants was wholly insufficient and totally inaccurate. Upon a further email that same day to the assistant, in which I questioned the statements that were made, I was advised that my query has been referred to the admin department and I will be contacted in 2-3 days' time. I followed up since, to which I, obviously, received no answer. More than two weeks have now passed and I still haven't had proper feedback from the bank. This from a bank that so proudly displays all their so-called rewards they have won, yet they can't even provide a descent service to their clients.
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